Information MESP Collects
We, on behalf of the Program, may collect personal information about you, the successor account owner and beneficiary from various sources to provide information requested by you about the Program, as well as to transact business with you, including to service and maintain your account in the Program. We may obtain this personal information (which may include Social Security Number or Individual Taxpayer Identification Number (ITIN) and date of birth belonging to the account owner, successor account owner and beneficiary) in any of the following ways:
- you provide it on MESP application;
- you provide it on other MESP forms;
- you provide on the MESP website or it is collected through “cookies” and similar text files;
- you provide it during consultations;
- you provide on sweepstakes or promotional materials;
- we obtain it to complete your requested transactions;
- third parties the account owner authorizes to provide information to the Program; or
- third parties the account owner designates to have access to the Program.
How Your Information Is Used
We do not disclose your personal information to any third parties so that they can market their products and services to you.
As permitted by law or contract, we may disclose your information to those service providers, affiliated and non-affiliated, hired by us on behalf of the Program and which need the information to respond to your inquiries and/or to service, maintain your account and improve the Program’s ability to serve you and enhance your Program benefits.
The affiliated and non-affiliated service providers who receive your personal information may use it to:
- process your Program transactions;
- provide you with Program materials;
- mail you Program account statements;
- mail, email or digitally provide you Program communications; and
- maintain the Program website.
These service providers provide services at TFI’s direction and include marketing agencies, fulfillment companies, printing and mailing facilities. These service providers are required to keep your personal information confidential and to use it only for providing the contractually required services.
In addition, we may be required by law to disclose your personal information to government agencies and other regulatory bodies (for example, for tax reporting purposes or to report suspicious transactions).
Security of Your Information
TFI protects the personal information you provide against unauthorized access, disclosure, alteration, destruction, loss or misuse. Your personal information is protected by physical, electronic and procedural safeguards in accordance with federal and state standards. These safeguards include appropriate procedures for access and use of electronic data, provisions for the secure transmission of sensitive personal information on Program’s website, and telephone system authentication procedures.
Notice About Online Privacy
The personal information that you provide through Program’s website is handled in the same way as the personal information that you provide by any other means, as described above. This section of the notice gives you additional information about the way in which personal information that is obtained online is handled.
Online Enrollment, Account Information Access and Online Transactions
When you visit Program’s website, you can go to pages that are open to the general public or log on to protected pages to enroll in the Program, access information about your Account, or conduct certain transactions related to your Account. Once you have opened an Account in the Program, access to the secure pages of Program’s website is permitted only after you have created a user ID and password by supplying your Social Security number or taxpayer identification number and Account number. The user ID and password must be supplied each time you want to access your Account information online. This information serves to verify your identity.
When you enter personal data into Program’s website (including your Social Security number or taxpayer identification number and your password) to enroll or access your Account information online, you will log on to secure pages where we use Transport Layer Security (TLS) protocol for protecting information.
To use this section of Program’s website, you need a browser that supports encryption and dynamic web page construction.
If you provide personal information to effect transactions on the Program website, a record of the transactions that you have performed while on the site is retained by Program.
Other Personal Information Provided by You on MESP’s Website
If you decide not to enroll online and you want to request Program enrollment materials be mailed to you, speak with a consultant, attend a MESP webinar, or you want to subscribe to receive additional Program information, you can click on various sections of the Program’s website (i.e. Request Information page in the Help Desk section, MESP At Work or request e-communications directly from the home page) to provide your name, mailing address and email address. The personal information you provide on the Program’s website will be stored and used to market MESP more effectively.
When you visit the Program’s website, we may collect information about your use of the site through "cookies." Cookies are small bits of information transferred to your computer's hard drive that allow us to know how often a user visits our site and the activities they are most interested in performing. By visiting the Program’s site, you are deemed to accept such cookies to enable you to take full advantage of specific services offered. We may also require you to accept cookies placed by a third party supporting this activity on behalf of the Program.
The cookies collect certain technical and navigational information only, such as computer browser type, internet protocol address, pages visited, and average time spent on our websites. In addition, we capture the paths taken as you move from page to page (i.e., your "click stream" activity). This information allows us to enhance your experience while on our site.
Internet Tracking Disclosure
We do not have the protocol that offers you the choice to opt-out of Internet tracking. You may reset your web browser to enable do not track functionality if your browser supports it.
Obtaining Additional Information
You may call the Program toll-free at 1-877-861-6377 or write to the Program at MESP, PO Box 55451, Boston, MA 02205-5451.
© 2021 TIAA-CREF Tuition Financing, Inc.